Don’t be distracted from your core business activities,   Let ITMedRx look after your systems.

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Companies everywhere rely on Information Technologies (IT) to operate and communicate with their customers, suppliers, and staff. Having equipment that works appropriately and securely is now a business necessity! Downtime from an unreliable system is simply not acceptable. Reliability is essential in all of today’s businesses from large enterprises to small medical practices.  If employees, customers, and suppliers cannot communicate, it’s very disruptive and will effect the bottom line very quickly.

A new generation of sophisticated tools is now used to provide access, resolve problems and link every aspect of business operations so information can be available when it’s needed and with minimal disruption. Now, these same tools are available to the small business community for affordable, secure and reliable IT systems operation and management. The coming of age of the internet as a real-time business tool makes all this possible.

Used correctly, companies reduce costs and overall capital requirements IT systems and management, while providing more effective and more reliable IT tools and services to its users and customers.  This allows businesses to concentrate on their core business, providing peace of mind that their communications infrastructure is in ‘safe hands’ and operating properly.

 

What are Managed Services?

ITMedRx’s Managed Services offerings are essentially a means for businesses to enhance their in-house IT capabilities by utilizing an outsourced Technology partner.

This can be done through a number of different solutions such as maintenance contracts for standard system oversight and leadership, to a more enhanced “fully managed” service that includes system management, monitoring and hosting that is customized to individual business needs and in-house capabilities.

We can monitor your systems on a daily, weekly, or monthly basis. This will include checking system and backup logs to ensure things are running efficiently and provide reports to authorized personnel. We can also do your day to day maintenance of adding and deleting user accounts via remote connections. Our managed services can allow our system engineers to access and assist you from almost anywhere they have an internet connection.

Business benefits of Managed Services

  • Reduced downtime through pro-active monitoring and fault resolution
  • Reduced costs and overheads as the need for in-house expertise is minimized
  • Fast and flexible on demand service to supplement internal resource at any time including migration periods
  • Enhance existing in-house skills to deliver new services or applications

Why ITMedRx?

  • Dedicated helpdesk
  • Remote and On-site Professional Services to suit your business requirements
  • IT Vendor Management
  • IT Security Services
  • IT Hardware Services
  • Backup & Disaster Recovery
  • Reduced costs and a strong ROI against internal services
  • Scalable offerings from basic break fix to fully managed